It’s easy to focus only on the tough stuff when managing people at work because this is what weighs heavily on us. But sometimes we forget to deal with the ‘chuff stuff’ too! The problem in only giving attention to the negative behaviours, means you risk creating a moderated, average work team.
To have someone achieve excellence they need to hear feedback about what they are doing well, they need to be reinforced. Here’s the coolest thing; when you reward someone by expressing gratitude, you effectively reward yourself in the process.
If you do find your ratio of tough stuff : chuff stuff conversations is heavily skewed in favour of the tough stuff, then set yourself the task to find a reward or reinforcer for a staff member every day for a week, or twice a week for a month. Remember to vary the timing and size of the reinforcers for best effect (don’t let them become predictable), and in turn see the change in peoples productivity as a result.
One of the key messages that we talk about in our work and programs we deliver is to focus on the goodness of people; that all people are awesome. We have an array of tools to equip people to deal with the tough situations at work, but don’t ever lose sight of the fact that people are wonderful beings, each and everyone of us. 
We love this time of year because the festive season celebrations reconnect us with the people who are important in our lives. During this time make sure you focus on the chuff stuff with your colleagues at work too. Happy Christmas season!
Darren and Alison
THE GIFT:
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