Tuesday, September 6, 2011

The one KPI all business success is built upon

Key performance indicators or KPI’s are a part of the vocabulary for most corporate work efforts these days.

We measure so many different areas of our work through KPI’s; from days off to daily tasks, from customer complaints to customer service. The type and number of KPI’s that can be attached to the measure of success within a business can be mind-blowing.

Yet there is one key performance indicator all successful sustainable businesses are built upon. 

How often the people smile. 

It really is as simple as that. 

You will notice we use the word ‘sustainable’, because success can be achieved without a smile, but to be sustainable over the long term, you need to like or even love what you do. The best indicator of liking of loving? It’s a smile.

Interestingly there is a body of evidence to support smiling as something worth pursuing. In this weeks gift (below), Ron Gutman shows you will achieve greater levels of success, experience improved task satisfaction and even live longer if you smile. It is funky, funny, and ultimately commonsense...it’s worth smiling about.

Smiling with you,

Darren & Alison


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THE GIFT: Ron Gutman: The hidden power of smiling
Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results. Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being? check it out here.

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